Excellent bonus
Hybrid working
Flexible benefits

CRM Executive

Salary Competitive + Bonus + Benefits
Location Belfast (Hybrid)
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

It’s an exciting time to join Fieldfisher in Belfast!

Our Belfast office is experiencing significant growth as we expand our presence and strengthen our business across the region. This is a fantastic opportunity to be part of a dynamic team during a period of rapid development and innovation. We’re building something special here driven by ambition, collaboration, and a commitment to excellence. If you’re looking for a role where you can make an impact and grow with us, now is the perfect time to come on board.

The Firm

Fieldfisher is an ambitious and growing European law firm providing commercial solutions across a range of industry sectors. Servicing an impressive client base that includes high profile brand names and extensive international coverage, the firm has over 800 lawyers and nearly 350 business services staff based globally.

We are acknowledged as leading experts in many of the world's most dynamic and rapidly growing industries including technology, financial institutions, life sciences and energy.

The Team

The Marketing & Business Development team has more than 50 members based in the UK and Europe who work closely with sector and practice groups to drive profile enhancement and help to develop profitable revenue streams through client acquisition and growth programmes.  The CRM team is fully integrated into the BD function.

The Role

We wish to recruit a CRM Executive who can help support the day-to-day management of InterAction, working closely with Business Development team, wider department and internal groups to help drive usage and promote best practice firm-wide.  We are looking for someone with a proactive attitude, who can manage their workload to meet conflicting deadlines and has strong reporting capabilities to support the wider team and firm.

Key Responsibilities

  • Supporting the CRM Team in the day-to-day running of InterAction across all Fieldfisher offices and assisting with system-related queries to support firm-wide users
  • Full administration of the InterAction Windows Client. Responsible for running complex searches, advising and creating new segmented lists to support events and publications, sending list clearance emails and trouble-shooting account issues.
  • Responsible for InterAction reporting – producing monthly Power Bi reports on BD activity and pipelines to support BD for practices, sectors and campaigns
  • Email marketing – working closely with the Digital team and end-users to send out email alerts from Vuture Vx and post-campaign reporting. Producing monthly UK alerts statistics to inform groups on performance
  • Providing InterAction and Power Bi training as required to promote system best practice
  • Updating InterAction data as required – CRP updates, client address queries, referral law firm information and leavers and joiners' updates etc.
  • Managing the CRM Intranet pages and drafting content for Intranet internal communication
  • Assisting the CRM team with ad-hoc reporting, data requests and specific projects as required i.e. list imports

Skills & Experience

  • Strong experience of InterAction CRM (v7) in a law firm or professional services
  • Experience of Vuture VX campaign management tool
  • Proactive attitude - can prioritise workload to meet conflicting deadlines
  • Strong attention to detail
  • Excellent communication skills - confident delivering training to groups
  • Good team player – able to build good working relationships at all levels
  • Basic understand of PowerBi reporting
  • Confident using all MS Office tools particularly Excel skills

Who are we looking for?

  • We don't have a type. We believe our differences are our strength; varied cultures, approaches and experience can only benefit us.

What do we offer?

  • You can be yourself: It takes everyone to make us who we are. We’re a culture of diverse perspectives, with each of us making unique contributions that make us better together.
  • In the office or WFH?:  We think the best balance is more time in the office than at home, so we operate a 60:40 rule.
  • Beyond salary: We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more. Visit: Reward & Benefits ¦ Fieldfisher.
  • Modern Office Space: Located in the iconic Titanic Quarter with excellent commuter links and parking nearby.
  • Nurturing your talent: Take a 'build a career' approach to your training. You'll be on a pathway but free to wander if you see something you'd like to study more closely.
  • Funnel your interests: You have a life outside work, and we can help it to flourish. Join clubs, affinity networks, inclusive events, and pro bono/charity initiatives.

Inclusion is not exclusive:

If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated.

We will provide the equipment to allow you to shine, at interview and beyond. Just let us know what you need.

For accessibility information on our Belfast office, visit: Accessing Fieldfisher Belfast Hub ¦ Fieldfisher

What to do next:

  • Click 'Apply Now', complete an online application and upload a CV.
  • Successful applications will be invited to a 20–30-minute introductory call with a recruiter.
  • Every role recruits differently. But we'll always let you know what to expect from the process, so you get no surprises.
  • For hybrid opportunities, you'll be invited to visit our offices for a face-to-face meeting.
  • We try to make sure the process takes around 2-3 weeks only, but we can't always promise that. We will work around everyone's availability. You can contact us at Callum-Caolan.Burns@fieldfisher.com.

We recruit on a rolling basis. Your application may be reviewed before the application deadline. We accept applications until we have filled the role.

We are not a UK firm with offices in Europe. We are a European law firm at our core. While our HQ is London, we are spreading across Europe at pace. In addition to UK, China and Silicon Valley we have offices in Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Poland, and Spain. 

With 1,800 people across 28 offices across 14 countries you might expect an impersonal office culture, but you will find a homely, family feel even in the largest offices. 

Quality on both sides
Across all our offices and jurisdictions are market-leading practices in corporate/M&A, finance, real estate, energy and natural resources, technology and life sciences.

We count as clients large corporations including major technology firms, pharmaceutical and life sciences companies, energy suppliers, infrastructure companies, global banks and financial institutions. 

We aim to ensure equality of opportunity and are actively working towards improving the diversity of our staff. Applications will be considered on merit and the applicant's suitability to meet the requirements of the role.

"It is great being in a firm which "gets" cross-office working – to feel properly part of a national team and to work with colleagues in other specialisms who are unconstrained by geography."

"I consider Fieldfisher to be a progressive firm with an understanding of social values. I'm pleased that staff is able to have input in the firm's direction and purpose as well as help to shape wider society. I'm encouraged to perform by being able to develop in a natural way, whilst being supported at every step.

Fieldfisher has managed to nurture a really positive and friendly culture. If they have drive and ambition, I would encourage anybody looking for a role here to grab the opportunity."

"Since joining Fieldfisher in 2016, I have progressed from an entry-level secretarial role to an experienced executive assistant. This was made possible by a supportive and inclusive working environment that allows staff to progress at a pace that is best suited to them which in turn makes for well-rounded, home-grown talent.

The firm strikes a great balance between providing the foundations for success and autonomy of your own growth and development. An insight I would give to potential applicants is that Fieldfisher offers the opportunity for a career and a sense of belonging to a community and not just a job."

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